Abstract:

Today's organizational environment to achieve high levels of performance and productivity is relying even more on tools such as communication, teamwork and collaboration. This means that employees today must have more emotional intelligence skills, especially those in the service industry. The purpose of this study is to identify the main factors of emotional intelligence that affects the performance of employees and to analyze the impact of emotional intelligence on job performance with respect to the gender respondents. The survey was taken by 171 employees out of almost 240 employees in the banks of the city of Vlore. The study was conducted from June to December 2022. The Statistical Package for Social Sciences (SPSS) was used by the authors to analyze the collected data. The results of the study thrown from the regression analysis show a strong relationship between EI and job performance. It is also recommended that EI effects 35% of the variance in male job performance and 24.1% in female job performance. The study shows that employees with higher emotional intelligence have a better job performance, where men have different levels of emotional intelligence from women taking part in the survey. This study may contribute significantly by providing insight for human resources politics and management of the banking sector in Albania. As a result, this sector should conduct trainings to increase the competences of employees to understand the feelings and viewpoints of other people, to show an active interest in their concerns, to recognize and fulfill the needs of customers and cultivating opportunities through diversity.

Keywords:

Gender, emotional intelligence, job performance, banking sector, Albania.

How to Cite:

Dorjana Feimi and Fioralba Vela. Gender, Emotional Intelligence and Job Performance. [ref]: vol.21.2023. available at: https://refpress.org/ref-vol21-a97/