The COVID-19 Impact Assessment on the Civil Servants Soft Skills
(Pages 2532-2537)Oleh Sokil1,*, Nazar Podolchak2, Valeriy Zhuk3, Volodymyr Martyniuk1, Natalia Tsygylyk4 and Olena Bilyk5
1Doctor in Economics Sciences, Professor, Professor Department of Administrative and Financial Management, Institute of Public Administration, Governance and Professional Development, Lviv Polytechnic National University, Lviv, Ukraine.
2Doctor in Economics Sciences, Professor, Head of Department of Administrative and Financial Management, Institute of Public Administration, Governance and Professional Development, Lviv Polytechnic National University, Lviv, Ukraine.
3Doctor in Economics Sciences, Professor, Department of Accounting and Taxation, National Science Center «Institute for Agrarian Economics», Kiev, Ukraine.
4Doctor of Philosophy in Technical Sciences, Associate Professor, Department of Administrative and Financial Management, Institute of Public Administration, Governance and Professional Development, Lviv Polytechnic National University, Lviv, Ukraine;
5Doctor of Science in Public Administration, Professor, Department of Administrative and Financial Management, Institute of Public Administration, Governance and Professional Development, Lviv Polytechnic National University, Lviv, Ukraine;
DOI: https://doi.org/10.55365/1923.x2023.21.270
Abstract:
This article explores how the COVID-19 pandemic has impacted government officials' performance and soft skills. It goes beyond a surface-level analysis, examining the profound influence on organizational processes and the psychological well-being of public service employees. Key soft skills—adaptability, communication, resilience, and collaboration — are highlighted for their unprecedented significance amid pandemic-induced shifts in working conditions and heightened stress levels. The research introduces a sophisticated mathematical model to quantify the relationship between employees' soft skills and the impact of COVID-19. This model facilitates a nuanced assessment, providing policymakers and organizational leaders with valuable insights to formulate adaptive strategies for personnel preparation. The article emphasizes continuous soft skills development, recognizing them as dynamic qualities requiring perpetual refinement. It underscores the crucial role of active support from government leadership in creating a conducive environment for soft skills growth, forming a holistic approach to fortify officials' resilience and adaptability. The article also serves as a springboard for future research, advocating for a deeper exploration of specific soft skills, such as emotional intelligence, problem-solving, and decision-making under crisis conditions. Additionally, it calls for enhanced intervention strategies to address identified soft skill gaps within the public service sector proactively.
Keywords:
Impact assessment, economic model, covid-19, soft skills, civil servants.
How to Cite:
Oleh Sokil, Nazar Podolchak, Valeriy Zhuk, Volodymyr Martyniuk, Natalia Tsygylyk and Olena Bilyk. The COVID-19 Impact Assessment on the Civil Servants Soft Skills. [ref]: vol.21.2023. available at: https://refpress.org/ref-vol21-a270/
Licensee REF Press This is an open access article licensed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/) which permits unrestricted, non-commercial use, distribution and reproduction in any medium, provided the work is properly cited.