Job Burnout and Job Satisfaction in the Banking Sector; the Perceptions of Bank Employees in Greece

(Pages 13-18 )

Maria Gidoua, George N. Paltayianb and Dimitris Gavalasc,d,*
aSchool of Social Sciences, Hellenic Open University, Patras, Greece.
bDepartment of Business Administration, University of Macedonia, Thessaloniki, Greece.
cDepartment of Shipping Trade and Transport, University of the Aegean, Chios, Greece.
dAudencia Business School, Nantes, France.


Job satisfaction and job burnout are two concepts strongly mentioned in the literature, having confirmed a negative correlation between job satisfaction and job burnout. In the banking sector, research shows that job burnout is a frequent occurrence, highlighting the negative correlation between job burnout of bank employees and their job satisfaction. This paper explores the perceptions of bank employees in Greece regarding their level of job satisfaction and job burnout. The possible correlations between these two variables and the possible impact of demographics are also studied. The results are believed to offer significant implications for future research and practice in the Greek banking sector that has received a number of changes such as procedures from acquisitions and mergers and voluntary withdrawals in the human resource area, trying to find a way out of the consequences of the crisis.


Job satisfaction, professional burnout, banking industry.

How to Cite:

Maria Gidou, George N. Paltayian and Dimitris Gavalas. Job Burnout and Job Satisfaction in the Banking Sector; the Perceptions of Bank Employees in Greece. Review of Economics and Finance. [ref]: vol.18.2020. available at:

Licensee REF Press
This is an open access article licensed under the terms of the Creative Commons Attribution Non-Commercial License ( which permits unrestricted, non-commercial use, distribution and reproduction in any medium, provided the work is properly cited.