Abstract:

Patient satisfaction is an important and common indicator for measuring quality in health care. Patient satisfaction affects clinical outcomes, patient retention and medical malpractice claims. It affects the timely, efficient and patient-centered delivery of quality health care. The purpose of this article is to provide a discussion about the concept of patient experience and its relationship with satisfaction provided by the hospital service organization, including patient care by service providers such as nurses and physicians. We have also strengthened the basic principles for treatment which are recommended by doctors and support staff, their impact by providing service as much as the product and I adapt first to ethics and then to the patient. In the summary of the data, we treated two clinics, the Clinic of Ophthalmology and Otorhinolaryngology at the University Clinical Center of Kosovo, to make a differentiation of the service and we used all the institutional procedures for the realization of this research.

Keywords:

Patient satisfaction, health services, quality management.

How to Cite:

Mimoza Bytyqi Maksutaj, Nazmi Maksutaj, Hekuran Sabedini and Fatime Zeneli. Patient Satisfaction while Receiving Health Care Services in two University Clinical Centers of Kosovo. [ref]: vol.21.2023. available at: https://refpress.org/ref-vol21-a295/